Accidental Protection

Choose Your Protection Term

Accidental Protection is optional and available in the following terms:

  • No protection — $0

  • 1 Year

  • 2 Years

  • 3 Years

  • 4 Years

  • 5 Years

Protection begins upon delivery and does not cover improper or incorrect assembly by customers. Pricing is shown automatically at checkout based on your selected product and term.

 

 

What Accidental Protection Covers

 

Coverage is designed for everyday, at-home use and may include eligible accidental damage such as:

  • Household stains and spills

  • Human and pet biological stains (standard exclusions apply)

  • Burns and heat marks

  • Scratches, gouges, and chips

  • Wood breakage and finish damage

  • Liquid marks or rings
     

Coverage applies to personal residential use only.

 

 

Coverage Based on Your Delivery Type

 

Coverage depends on how your order is delivered:

  • White Glove Service
    If your original order includes White Glove Service, Accidental Protection covers the cost of replacement, subject to plan terms.

  • Free Delivery
    If your order includes Free Delivery only, Accidental Protection covers replacement parts and shipping costs, subject to plan terms.

 

 

What’s Not Covered

 

To keep expectations clear, Accidental Protection does not cover:

  • Sofas and upholstered goods

  • Commercial or non-residential use

  • Normal wear and tear

  • Intentional damage or misuse

  • Anything not listed as covered under the plan terms
     

If you’re unsure whether your product qualifies, please contact us before purchasing.

 

 

Claims & Reporting

 

  • Claims must be reported within 30 days of the incident.

  • All claims are subject to plan terms, conditions, and eligibility review.

 

 

Need Help Choosing?

 

Many customers decide on protection after seeing how complex and substantial the product is once assembled. If you’re unsure which term is right for you, or have questions about coverage or pricing, we’re happy to help.

Contact us with any questions

 

 

Important Disclosure

 

Accidental Protection is not insurance. Coverage applies to personal residential use only and is subject to written plan terms, conditions, and exclusions. Sofas and upholstered goods are excluded. Claims must be reported within 30 days of the incident.